AHEAD INTERNATIONAL JOURNAL OF RECENT RESEARCH REVIEW (AIJRRR) (www.aijrrr.com) Bangalore-560083, INDIA. Online ISSN: 2456-205X Impact Factor: 6.172 CERTIFICATE OF PUBLICATION This is to Certify that Mr./Mrs./Ms./Dr. Mr.D.Sidhardha, Mrs. P.MadhaviLakshmi has published research paper in " AHEAD International Journal of Recent Research Review (AIJRRR) peer reviewed and refereed journal, Volume- 4, Issue- 6, June 2019, pp. 1-3." Paper Title:- " UNDERSTANDING NEEDS AND EXPECTATIONS OF CUSTOMERS IN SERVICE SECTOR THROUGH SYSTEMS APPROACH. " Chief Editor Managing Editor